Terms & Conditions
When you book with us, the following terms & conditions apply:
1. Accommodation
The accommodation at Tropical Reef Apartments is self-contained and unserviced. Initial provisions supplied include soaps, laundry, kitchen and bathroom, tea, coffee, milk, sugar and toilet paper. These are not replenished during the stay.
2. Booking Arrangements
The person making a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.
3. Amendments
Any changes to a reservation must be submitted to Tropical Reef Apartments in writing. Amendments will be subject to the terms, notice periods and any applicable charges in accordance with the property’s cancellation policy. If you have checked in and choose to vacate the apartment before the confirmed departure date, no refund will be issued.
4. Cancellations
For booking cancellations, please refer to our cancellation policy. All cancellations must be received by email or via our website.
5. Group Bookings
All Group Bookings are subject to our ‘Group Booking Terms & Conditions’, which are available upon request.
6. Check-in and Check-out
Standard check-in is 2pm and standard check-out is 10am. If you are arriving outside of reception hours, please contact reception at least 24 hours prior to arrival for the after-hours check-in process.
7. Requirements upon Check-in
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering). The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
8. Request Policy
Although every effort will be made to satisfy any specific requests, we cannot guarantee them. Should you consider the apartment you have booked not suitable, upgrades or relocations can be requested – subject to availability and at an additional cost. Guests wishing to change rooms after check-in will incur a cleaning fee of the apartment has been used.
9. Under 18’s
All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking when the legal guardian cannot provide current photo I.D. when requested at check-in.
10. School Leavers
We reserve the right to reject bookings from School Leavers and/or University Leavers from mid/late November – Early December as we do not have policies, procedures or resources to meet the unique needs of those attending the annual “Schoolies” event. If on check in, persons travelling are found to be participating in “Schoolies” they will NOT be checked in and no refunds will be given.
11. Child Policy
Children aged 0-2 years are free of charge using existing bedding. Adult rate applies for children aged 3-14 years.
12. Pet Policy
No animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
Tropical Reef Apartments accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.
Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Tropical Reef Apartments accepts no responsibility for approved guide, hearing, and/or assistance dogs.
13. Non-Smoking Policy
All Tropical Reef apartments and guest areas are non-smoking, including vapes, cigarettes, and e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for a smoke nuisance.
14. No Party Policy
Tropical Reef Apartments has a strict “No Party Policy”.
15. Mid-Week Service
A mid-week service is provided for bookings of 8 nights or more.
16. Force Majeure
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Tropical Reef or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
17. Copyright
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
Cancellation Policy
Cancellations are to be advised in writing (email).
Our standard rates allows for free cancellation up to 7 days before arrival.
If cancelling within 7 days of arrival, 100% of the total booking will be charged.
NOTE: This does not apply to special rates and offers (e.g. free night offer, Carnivale special, etc) whereby full payment is required at the time of booking and cancellations, amendments or changes are not permitted for any reason.
Payment Policy
For standard rate bookings, no deposit will be charged at the time of booking. (NB: For special rates full payment may be payable at time of booking).
The total balance is due and payable and will be charged 7 days prior to arrival.
Payment of accommodation or sundry accounts can be made via VisaCard, MasterCard, or Amex.**NB AMEX (2% surcharge applies)
While in residence, a room account for tours, telephone calls, transfers etc will be held until the end of your stay. A pre-authority (swipe) of your credit card will be required as security.
If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
No Show Policy
In the event of a no-show, 100% of the reservation will be charged & payable.
