Frequently Asked Questions

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Pool towels are provided in your room on arrival for your stay. 

Our apartments are not serviced during your stay. If you would like to arrange a cleaning service, this is available for an additional cost. Please notify Reception before your arrival so we can organise it for you.

All of our apartments in Tropical Reef Apartments have air conditioning throughout.

No, Tropical Reef Apartments do not have cots or highchairs available for hire. 

All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.

No deposit is required for your reservation.

Your card details will be securely held on file for the duration of your stay for security purposes.

We accept Mastercard & Visa payments.

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

Parties/functions are not permitted at Tropical Reef Apartments and all family celebrations must cease by 10pm.  

If there is any breach of this policy, an excess cleaning fee will be applied.

Check-in time is at 2pm. As rooms need to be cleaned after guest departure, rooms cannot be guaranteed until this time.

Some days we can arrange an early check-in by rearranging the cleaning schedule or allocation of another room, but an administration fee will apply. If you arrive early, you are welcome to store your luggage and use the property facilities at no additional charge.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival for the after-hours check-in procedure.

As per Queensland Fire Regulations:

• Two Bedroom Apartments – 4 persons
• Three Bedroom Apartment – 6 persons

Children aged 0-2 are included in the price if using existing bedding. 

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure during office hours at the reception located at Verandahs Apartments.

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Yes! Tropical Reef Apartments is conveniently located just 750 metres from Coles, making it easy to stock up on groceries during your stay.

Yes, one secure undercover parking space is available to guests per apartment. Please note we do have a height restriction of 2.1m at the entry point into the car park.

Tropical Reef Apartments features two on-site resort pools, one heated and one unheated, for your relaxation and enjoyment.

Yes, there is an undercover BBQ and entertainment area available for guest use.

No, Tropical Reef Apartments does not have an elevator. Apartment access is via stairs only.

No, unfortunately we do not have facilities for charging electric vehicles.

Yes, please talk to our staff prior to arrival to arrange shuttle transfers. 

We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Port Douglas stay.

Yes! Four Mile Beach is generally safe for swimming, with patrolled areas during peak times. Always swim between the flags and follow local safety signs. Keep an eye on weaker swimmers, be aware of tides and surf conditions, and remember that crocodiles and marine stingers can be present in the region, so take care and stay informed.